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Worldâ € ™ s first company P2P open source call center software

More world premieres:

– Combination power of the Web, P2P, and telephony.
– Mashable Platform that can be quite easily extended to integrate with other 3rd party systems.
– World € ™ s predictive marker for the first decline in more calls and the waiting time.
– Very low bandwidth and infrastructure costs.

VMukti 1.1 a complete call center solution that supports both incoming and outgoing Call Centers. Built with an architecture supporting open and common standards (ITU, IETF standards) that eliminates the need for hardware and software.

VMukti 1.1 has all the features necessary to go beyond providing customers with value-driven features and robust demand. Efficient management calls, configurable IVR Automated call routing (ACD), Voice / Recording, Authentication, conference, display database of POPs, predictive dialing, answer machine detection and detailed statistics to enable decision making based on data and action.

VMukti 1.1 is a robust solution call center support of three-dimensional scalability, which enable customers to expand and optimize its operations by changing needs, without the reliability of the supplier.

Complete Solution · € Â "Complete incoming / outgoing / mixed-mode solution (without other components required)
 · Scalableâ € "Support for zero downtime of 10 to 100,000 scalability
· Customizableâ € Â "highly customizable interfaces and call flows and well defined integration points for meet the specific needs of
 · ease of integration easy server side or client-side integration with 3rd databases Party and applications
 · Highly cost effective software solution based entirely on the hardware cost is greatly reduced
 · Open source
 · Automatic Call Distribution (ACD)
 · transfer calls, conference calls, 3rd party verifications
 · voice recording, monitoring and Quality Management Agent
 · Call Detail Record (CDR) and Reporting
 · Management Call features
 · Automatic Call Distribution (ACD)
 · predictive marker data screen pop up, automatic answer, filtering and many more
 · call transfer, conference calling, 3rd party verifications
 · solution Web-based
 · intrinsic feature of videoconferencing

VMukti 1.1 is smarter IP contact center software, with tools improvement of quality control, statistical analysis and improved tools for enhancing the effectiveness of the agent.

VMukti 1.1 business communication solutions are fully customizable and integrated into a single platform.

VMukti 1.1 only requires a Web browser for access, making remote monitoring, management and analysis possible anywhere with an Internet connection.

VMukti 1.1 suite has call center skills based routing of incoming calls, outgoing, with a capacity of a wide range of dialing modes (predictive, preview, progressive and broadcast), quality control tools, digital recording Full, load balancing, online management tools and statistics in real time.

New features include:

 delivery support for any CRM
 • Built in Soft Phone
• A improved audio quality (Windows)
 support for recording multiple servers
 · Ability to listen to the live agent from the File Manager
 · see networks, enhancing
 · Improvement Agent, Agent Group and Queue reports
 · Center Desktop agents

About the Author:

Video Voice Conference Articles
VOIP and VVOIP articles
Open Source

Article Source: ArticlesBase.com – World’s First Open Source Enterprise P2p Call Center Software

Software Media Center Extender for UMPCs please!