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Survey shows that nearly half of consumers plan to upgrade to a new operating system will require technical assistance
New York, NY-September 16 2009 – iYogi, demand for the company's high-tech service with a unique global delivery model, today announced results of a survey on the concerns support consumer and predictions for the upcoming launch of the new Microsoft Windows "> Windows 7 operating system. Based on the responses of more than 1,000 Windows XP and Windows Vista, 52 percent think that moving to a new operating system and move data is a nuisance, suggesting some real frustration in the near horizon. Nearly half (47 percent) plan to upgrade to Microsoft Windows 7 may require a phone technical support – which can cause a huge backlog of needs for support, as many as 40 million copies of Windows 7 is expected to be sold in 2009, according to IDC.
"We expect over 40 per cent of users of XP will generate support calls and investigations worldwide this year and even more in 2010 as the mass adoption of kicks to the face and people can deal with a brand-new interface, "said Vishal Dhar, president of Marketing and Co-founder of iYogi." We compute the dual support of many Current calls <a title = "Windows XP computer support technician"
Help XP "> The Windows XP users that users of Windows Vista, users of Microsoft Windows XP requires a "clean" install including application migration, configuration and drivers – potentially difficult time, difficult. "
Findings of the survey reveal:
The 58 percent of the users think they will or can upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista
Only 39 percent of users are aware that Windows 7 will be launched soon, which suggests a rising tide of questions help in the coming months more people are aware of the upgrade options.
iYogi has more has more than 90,000 subscribers annually and provides thousands of sessions each day single incident in a 24 / 7 basis. His platform of world attention offers the highest benchmarks of customer satisfaction in the industry and get smarter with each customer interaction, building a powerful knowledge base that offers insights into unique customer needs forecasting for technical support.
ABOUT IYOGI
iYogi is a global custom-demand services offered by the company affordabe comptuer and support services "> computer support to consumers and small businesses in the United States, United Kingdom, Canada and Australia. single model iYogi, including iMantra patented technology and highly qualified technicians, is designed to eliminate the stress associated with the team and keeping millions of consumers digitally dependent small businesses always protected and productive. Only iYogi – with its proven global delivery model experience, vision systems for intelligent customers, easy to use self-help and optimization tools, automated PC computer support services – offers users a simple but comprehensive way to serenity digital. iYogi has perfected remote technical support model to overcome the current limitations in the shop, on site, or call the Service Center to become the supplier fastest growing of support in the industry. Large retailers and technology companies are increasingly iYogi to improve customer satisfaction, reduce rates of return and to provide new value-added-weight customers.
For more information on iYogi and a detailed list of technologies compatible, visit www.iyogi.net.
Media Contact
Derek Kober
GlobalFluency
Tel 650-433-4233
Email: dkober@globalfluency.com
Contact:
Vishal Dhar
President Marketing
Tel: +1-212-229-0901
Email: vishal@iyogi.net
About the Author:
Joseph John is a technical expert with iYogi. iYogi a Computer, computer help and technical support vendor is the winner of Red Herring Top 100 Award. iYogi provides computer help, windows vista repair, computer support, Microsoft support, dell support, computer repair, computer tech support etc. by Microsoft Certified Technician.
Article Source: ArticlesBase.com – Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades
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